TERMS OF USE AND INTERNAL REGULATIONS OF THE CLINIC
 

Last updated: 27.09.2026
 

1. General Provisions
 

1.1. These terms regulate the relationship between the client (hereinafter: Client) and the aesthetic medicine clinic (hereinafter: Clinic) when ordering and providing services.
1.2. Services at the Clinic are provided by Mezoestet OÜ (registry code 14220076, medical services license No. L05270).
1.3. The Clinic provides services in accordance with the current price list and agreements concluded with the Client.
1.4. All medical services provided at the Clinic are covered by mandatory liability insurance for healthcare providers with the PZU insurance company [1.4].
1.5. The Clinic provides services to persons aged 18 and older.
 

2. Booking, Cancellation, and Rescheduling of Visits
 

2.1. Registration for services is carried out on the Clinic's website or by phone — in advance.
2.2. There is no walk-in queue at the Clinic; all procedures are performed strictly by prior appointment.
2.3. The Client has the right to cancel or change the booked time no later than 12 hours before the start of the visit.
2.4. If the Client cancels a visit less than 12 hours before its scheduled time or misses it, the Clinic offers to reschedule the appointment. In the event of systematic violations by the Client (repeated no-shows, late cancellations, or rescheduling more than two times in a row), the Clinic, in order to protect the specialists' schedules and optimize work processes, reserves the right to refuse further service to the Client and cancel all subsequent bookings.
2.5. If the Client is late, they are obliged to notify the Clinic by phone. In case of a delay of more than 15 minutes, the Clinic has the right to refuse to perform the procedure on that day in order not to disrupt the schedule. Such a visit is equated to a missed appointment (with the application of rules according to clause 2.4).
2.6. The Clinic reserves the right to cancel or reschedule a procedure in the event of illness of the specialist, technical equipment failures, or other force majeure circumstances beyond the Clinic's control. In this case, the Clinic immediately notifies the Client and offers to select another convenient time for the visit.

3. Service Provision, Client Obligations, and Internal Regulations
 

3.1. Before the start of the procedure, the Client is obliged to inform the specialist about their state of health, chronic diseases, allergies, and medications taken.
3.2. For certain procedures, the Client is obliged to sign an informed consent form before the service is provided.
3.3. For the purpose of objective evaluation of results and quality control, as well as protection against unsubstantiated claims, the Clinic performs mandatory photo and/or video documentation of the procedure area before it begins and immediately after its completion. These materials are part of the internal medical documentation (treatment history), are strictly confidential, and cannot be transferred to third parties or published for marketing purposes without a separate written consent of the Client, unless provided otherwise by law.
3.4. The Clinic reserves the right to refuse service if there are medical contraindications to the procedure or if the Client is in a state of intoxication.
3.5. For reasons of medical safety and health protection, the Clinic does not provide services during pregnancy. The Client is obliged to independently and timely report the presence of pregnancy before the start of the procedure. The Clinic shall not be held liable for any adverse consequences and health damage arising in the event of concealment or provision of false information about pregnancy by the Client.
3.6. The Clinic refuses to perform procedures in the presence of herpes, elevated body temperature, or obvious symptoms of viral/respiratory diseases. The Client is obliged to honestly report the presence of such symptoms before the start of the procedure. In case of concealment or provision of false information about the state of health, the Clinic is fully released from liability for any resulting medical complications, side effects, or unsatisfactory results of the service. In this case, the visit is rescheduled to another time after the Client's full recovery.
3.7. Visitors to the Clinic are obliged to maintain cleanliness, silence, and order. Persons with pets are not allowed into the Clinic.
3.8. On the premises of the Clinic, for the purpose of respecting the privacy of staff and other patients, photo and video recording by clients is prohibited without prior agreement with the Clinic administration.
3.9. Visiting the Clinic with children under 14 years old is not provided for by the internal regulations. The presence of children in the treatment rooms is strictly prohibited. If the Client arrives for a visit with a child without an accompanying person who could look after them outside the treatment room, the Clinic has the right to refuse to perform the procedure on that day (the visit is equated to a missed appointment according to clause 2.4).
 

4. Payment and Refunds
 

4.1. Payment for services is made on-site (in cash or by bank card) or online as a prepayment in accordance with the payment methods offered by the Clinic.
4.2. Money for the rendered services is non-refundable. Refund of funds in case of medical complications or quality disputes is regulated by Section 7.
 

5. Personal Data Processing and Confidentiality (GDPR)
 

5.1. The Clinic processes personal and medical data of the Client in strict accordance with the EU General Data Protection Regulation (GDPR).
5.2. According to the current legislation of the Republic of Estonia, the Clinic is obliged to transfer data on the provided medical services to the national health information system (Health Portal / Terviseportaal) [5.2].
5.3. Except for cases provided for by Estonian law (transfer of data to Terviseportaal, as well as official requests from regulatory and state authorities), the Client's personal data is used only for managing bookings, drawing up internal treatment plans, and keeping internal documentation of the Clinic. Data is not transferred to third parties without the explicit consent of the Client.
 

6. Parking
 

6.1. Clients of the Clinic are entitled to 3 hours of free parking right next to the building.
 

7. Dispute Resolution and Protection of Business Reputation
 

7.1. All disputes and disagreements are resolved through negotiations based on a written statement (claim) of the Client addressed to the management of the Clinic. If an agreement is not reached, the Client has the right to appeal to the Estonian Consumer Protection and Technical Regulatory Authority (TTJA) or to the court in accordance with the legislation of the Republic of Estonia.
7.2. The Clinic respects the Client's right to express their opinion. However, in the event of a dispute, the Client undertakes to act within the legal framework. Dissemination in the public space (social networks, media, online review platforms) of knowingly false, defamatory, or reputation-damaging information regarding the clinic and its employees entails liability in accordance with Estonian law. In such cases, the Clinic reserves the right to apply to court to protect its honor, dignity, and business reputation, as well as to recover material damages.